RETURN QUALIFICATION:
You can only return a product without recourse if it is defective upon arrival. If you simply do not like the product, or if you did not measure correctly, you will only be qualified for a merchandise credit and you will be required to pay for shipping the product back to Awntech in re-stock condition. There will be a 25% restock fee applicable.
Customers have up to 30 days from delivery to return their product, otherwise they will qualify only for warranty replacements,subject to the restrictions set forth herein.
Customized awnings (dimensions outside of Awntech’s standard offerings) cannot be returned and will qualify only for warranty replacements, subject to the restrictions set forth herein.
DAMAGED MATERIAL:
Damage occasionally occurs during shipping. Scrapes dents and rips in the outer packaging that could indicate possible damage should be described to the carrier at the time of delivery. If damage to the product seems apparent, the shipment should be refused. Concealed shipping damages must be reported within 5 days from the receipt of the awning.
FABRIC DYE-LOT AND LIGHTING VARIATION:
Fabric dyes may vary slightly from run to run. This is a normal and unavoidable. Different lighting types and lighting direction may cause the fabric you choose on the website to appear slightly different than the actual fabric does in full sunlight.
RETURNS/ORDER EXCEPTION CONTRACT:
Phone :817-354-9600, Fax 817-354-9612, E-mail warranty@awntech.com TO ACQUIRE A RETURN OR REPAIR.
AUTHORIZATION NUMBER YOU MIGHT GO THROUGH THE WARRANTY PROCESS: E-mail Photos of damaged parts to: customers@awntech.com or mail to: Awntech Corporation, 10950 S. Pipeline Rd., Bldg 1, Euless, TX 76040
Authorized returns should be shipped to:
Returns Department: Awntech Corporation, 10950 S. Pipeline Rd., Bldg 1, Euless, TX 76040
RISKS & WARNINGS
Please handle with care when you open the package and during assembly and installation. The frame parts are made of metal and parts may have sharp corners. Please keep children away during assembly and installation of awning.
DAMAGE DUE TO STRONG WINDS, RAIN, SNOW, OR ICE
Awntech ® Corporation does not guarantee its fixed awnings against weather-related damages (such as strong winds, rain, snow, or ice) under any circumstances. Fixed awnings are designed to protect the customer from UV and sunlight exposure. They are not designed to hold snow load, ice load, water load (from pooling water on the fabric), or debris load such as leaves/branches. Awntech does not take responsibility for any weather-related.