We locate at Katy, TX (Great Houston Area) and we share warehouses with all brands.

• 100% Secure Payment
• High-Quality & Reliable shade products
• Personal Customer Service
• Fast Shipping
• Price Match

As a small business, we have the advantage of maintaining streamlined operating expenses compared to larger brands. We prioritize delivering exceptional value to our customers without inflating prices to accommodate extensive advertising budgets. Additionally, our strong relationships with brands enable us to secure significant discounts, which we pass directly on to our customers. This approach not only ensures competitive pricing but also highlights our commitment to maximizing customer benefits. Our operational strategy empowers us to maintain profitability while prioritizing affordability for our valued clientele.

Absolutely! See our Price Match Policy

We current partner with Affirm to offer financing service up to 0% APR.

• Major credit or debit cards
• Shop Pay from Shopify 
• Paypal (Paypal Credit)
• Casher's Check (Pay to "Dive To Shade")
• Wire Transfer ( Contact us for wire info)

Few customers will get declined by credit/debit card during checkout the checkout. it may be due to your bank's card protection feature. This typically happens to ensure your security and prevent unauthorized transactions. To resolve this, please conirm your zip code is match the banks record.

If yes, please contact your bank's customer service center. Inform the representative that you attempted a purchase at Dive To Shade online store for a specific amount. They will review your transaction and can authorize it upon confirmation. Once approved by your bank, you may return to the checkout page on our website and complete your purchase.

If you encounter any further issues or have additional questions, feel free to reach out to our customer support team for assistance.

The answer is NO. This is one of major reasons to choose us. 

Due to enhanced card protection measures, it's common for banks to decline transactions if the billing and shipping addresses differ. For a smoother transaction and to comply with bank card protection policies, we recommend setting your shipping address to match your billing address. If you need to use a different shipping address, please enter it as your billing address at the time of purchase. You can then contact us immediately after placing your order to update the shipping address

1. Email: You can reach out to us via email at info@divetogarden.com for any inquiries or concerns related to your order or shipping.
2. Phone: If you prefer to speak directly with a member of our team, feel free to call us at 832-363-8000. We're available to assist you with any order processing needs or questions you might have.
3. Automated Updates: For important order and shipping updates, our automated system will keep you informed via calls or texts. Keep an eye on your phone for notifications from 832-279-7911 (Do not call or text this line).

Normally, we will wait for 12 hours to process your order in case you need to change or cancel it. Once your order is processed and confirmed, 3% of the processing fee will be deducted from the refund if you request to cancel it.  If the order has shipped, you have to follow our Return Policy. 

Any orders made in our store are a big investment from the customer, we care about that. Compare with other retailers that just send emails with a tracking number and wait for complaints when something happened, we have a dedicated Shipping Coordinator team who will track each shipping every day in order to prevent troubles that may happen. 

We are preventing issues rather than waiting for them.

We are very sorry if this issue happened to you. It is frustrating. 

If your package is delivered, but you do not see it. Please check your front, back, or garage door, and your neighbor first. If you have CCTV or smart doorbell, check if you can find video footprints to prove delivery was missed or happened during a certain time frame. If your package is stolen, keep your evidence and contact your local police department. 

If you believe it had been delivered to the incorrect address. You must contact the carrier immediately with the tracking number which we provided for investigation. Most of the time, the carrier will send the driver to retrieve your packages and redeliver them to you.

At the same time, please report this issue to our customer service team, one of our rap will follow your case with properly resolution.

For the LTL delivery, you have to inspect the freight during the delivery. Document Proof of delivery or notice driver with any damage. Report to us also. 

For the smart parcel, do not refuse the package if you see any damage or part missing, contact us after delivery for further assistance. 

Always take pictures before opening the boxes as evidence until your installation is complete. 

We can not apply the warranty policy to your greenhouse if it is damaged at the moment you receive the delivery. We have to claim to carrier or manufacturer in order to cover the cost of replacement. That is why we need pictures to prove that is not the customer's fault. 

Yes. See our Return Policy. 

Customers have to pay the return shipping costs and the restocking fee will be charged subject to different brand's policies. 

Call/Text: 346-410-0123

Email: Click here